You need the Technician Workstation unique resource locator (URL) and credentials to sign in to Technician Workstation.
Based on the authentication type configured by your system administrator, you can sign in to TWS using either your FASTER credentials or your active directory credentials.
Technician Workstation Sign in
Contact your system administrator if you do not have your credentials.
If you forget your password, you can reset it by clicking the I forgot my password link on the sign-in page.
If your user account is configured to use the FASTER credentials to sign in, you can reset the password by clicking the I forgot my password link. After you provide your user name, you need to answer the security question. After your security answer is verified, the reset password page is displayed.
If your user account is configured to use the active directory credentials to sign in, when you click the I forgot my password link, a message is displayed that indicates that you need to contact your system administrator to have your active directory password reset.
If Authentication mode is AD FS, user can sign in to the TWS with the valid AD FS user credentials or FASTER user credentials.
From the main login page:
· SIGN IN: Click SIGN IN to access the AD FS logon page.
· FASTER Web sign in: Click Sign in with FASTER Web Credentials to access the TWS application logon page.
Technician Workstation Sign in
1. In the address bar, type the main login URL provided by your system administrator.
2. Press Enter.
3. Click SIGN IN.
The AD FS logon page is displayed.
4. In the boxes, type the username and password respectively.
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Note: Type username in the following two formats: · [domain]\[username], where [domain] is the AD FS domain name and [username] is your AD FS username. · user@domain, where user is your AD FS username and domain is the AD FS domain name. |
5. Click Sign in.
If your user account is set to use the AD FS credentials, the default page of the default module set for your user account is displayed.
1. In the address bar, type the main login URL provided by your system administrator.
2. Press Enter.
The TWS Sign in page is displayed.
3. Click Sign in with FASTER Web Credentials link.
The Sign in page is displayed.
4. In the Username and Password boxes, type the username and password respectively.
5. Click Sign in.
Note: If your sign in credentials do not match, an error message is displayed indicating the same.