Technician Efficiency

Purpose

Information for benchmarking of technician performance for specific repairs against labor standards used by the site. Labor standards are specific to the group, component, and repair of the repair code in combination with the class of asset. Use this report to:

Maintain consistent standards of performance for technicians.
Identify possible problems where work is done above or below the time or dollar standards.
Identify need for training for certain repairs.

Provides

· This report compares the technician time spent on the repair to the labor standard.

· Productivity percentages for each completed repair and overall percentages for each technician and shop.

· Displays the total hours spent by a technician in red if the hours exceeds the labor hours defined for the task.

When to Run

As needed

Running the Report

Steps to view a report

Click the Reports tab.

The Standard window opens.

In the Maintenance section, click Technician Efficiency.
In the new window, select or enter the appropriate parameters.

Required parameters are indicated by an *.

Click on the View Report button.
Page through the document using the controls in the upper left.
Search by a keyword using the Find/ Next box at the top of the screen.
To update the information on the page, click the Refresh button at the top right of the screen.